Terms of Use
These terms and conditions shall stipulate the right and obligation of the Counsellor and the Client for the service by the Counsellor.
1. The Scope of Work
Counsellor shall have courses specified in this contract (“Courses”) to the Client. Each Course consists of 5 chapters of 30-45 minutes online videos and online reflection exercises for stress and/or anxiety management and personal development.
It’s noted that the Counsellor believes that clients have the desire and the capacity to grow towards fulfilling their true potential, and that they are the experts on their own lives. Therefore, the Counsellor will not give the Client advice or offer solutions but will work with the Client to help to understand themselves more fully and to find their own inner resources. The Counsellor trusts that the Client will invest in, and commit to, their own personal development and change.
2. Fee Arrangement
Course
5 chapters with 1 email feedback for each chapter.
19,000 JPY (+tax if applicable)
It shall be paid at the time of order.
Clients will have access to the course for 16 weeks from the date of payment.
3. Timing of the contract formation
3.1 Counsellor’s email to approve the Client’s order should be considered as our intention to approve the Client’s offer. When the email is received by the Client, the contract shall be formed.
3.2 Even if the Counsellor accepts the Client’s offer, the Counsellor reserves the right to reject it in case of the following:
a. Client’s breach of these terms and conditions and any other agreement with the Counsellor
b. Client pretending to be a third party
c. Filling out the form with false information
d. Invalid email address is used in the form
e. Illegal use or suspicious use of credit card used for the payment
f. Other matters reasonable to reject the Client’s offer
4. Payment method
Payment can be made by card, based on the default secure checkout options on the Teachable platform.
5. Termination
5.1 This Contract will be terminated after the commencement of the Course(s) by the mutual agreement between the Client and the Counsellor. However, the Client and the Counsellor have the right to terminate this Contract at any time.
5.2 Email feedback share by the Counsellor for each chapter will be shared only after reflection exercise have been completed. If the Client chooses not to complete the reflection exercises for each week, no feedback for the chapter will be shared.
6. Confidentiality
The content of the Course(s) and feedback will be treated as highly confidential information. The Counsellor may need to discuss the work with their Clinical Supervisor but the Counsellor will not use any identifying details of the Client except for a few circumstances as the follows:
• If the Counsellor considers the Client to be at risk of seriously harming themselves or someone else
• If the counselling records have been requested by government authorities
• If another party or agency has requested the Client’s information, and the Client has agreed in writing
7. Email/SNS/telephone contact
Email contact will be used to provide feedback for the Course(s) only. The Counsellor will not provide any other service through Email/SNS/telephone without the Counsellor’s prior approval in writing.
8. Emergency contact
Please be mindful that the Course(s) are not a crisis service. If the Client faces an emergency in the terms of the Course (s), please contact the appropriate emergency service in Japan stipulated below. In a life-threatening situation in Japan, call 110 without delay.
Tokyo English Lifeline (TELL): 03-5774-0992
Samaritans New York: +1 212 673 3000
9. General Conditions
9.1 The Counsellor requires the Client to be truthful and work in the best interests of the Contract between the Counsellor and the Client.
9.2 No refund will be given for any uncompletion of the Course(s) within the online access term.
9.3 The Counsellor will use reasonable care and skill in providing the service that the Client chooses. There are no guarantees of successful outcomes.
9.4 It is not the responsibility of the Counsellor to achieve the desired outcome for the Client. The desired outcome as an achievement of the goal(s) cannot be guaranteed or promised to the Client by the Counsellor. It would be unethical to provide a guarantee for the Client for the Course(s).
9.5 If the Client is not satisfied with the Course’s outcome, there is no refund. The Counsellor does not accept any liability in relation to the Course(s).
10. Refund
10.1 Booked Course(s) by the Client must be paid for in full before accessing any chapter of the Course(s). No refund will be issued for any cancellations. This policy applies under all circumstances including emergencies, illness, or any situations out of the Client’s control.
10.2 Personal threats, verbal or physical abuse and vandalism will not be tolerated and the Course will be immediately terminated. Subsequently, no refund will be given for the remaining time of the Course.
11. Intellectual property
11.1 Any material produced in the Course (e.g., video/audio recordings, course notes, written homework, and psychoeducational material) is the Counsellor’s intellectual property and copyright.
11.2 The Client under no circumstances is permitted to record (video, audio) the Course (on the phone, camera, or any other device) or to reproduce any contents of the Course unless the Counsellor has issued a consent in writing.
12. Governing Law and Dispute Resolution
These terms and conditions are governed by and interpreted in accordance with the Laws of Japan. This applies to any Course(s). In the event of any dispute arising in relation to these terms and conditions or any dispute arising in relation to the Counsellor, whether in contract or otherwise, the district court of Japan will have exclusive jurisdiction over such dispute.
13.Client's acceptance of these terms
By enrolling in the Course, you signify your acceptance of these Terms. If you do not agree to these Terms, please do not enroll in the Course.